It is very common for a consumer with problem new vehicle to go to their dealer for help, more often than not with the notion “you sold it to me, you fix it” as the basis for the dealer providing a solution to their problem. Consumers will often go to the owner, manager or other “high level” personnel for assistance and answers. It is important to understand that in the case of Lemon Laws, the auto dealer is typically not responsible to buy your new vehicle back or replace it. The dealer did not build or warrant it, hence it is not responsible to repurchase or replace it. When it comes to Lemon Laws, the consumer must turn to the vehicle’s manufacturer.
Some dealers will “assist” the customer who wants “out” of their defective vehicle by contacting the manufacturer’s area representative. Often the results of a visit by the factory representative is simply another opportunity for the automobile manufacturer to attempt a repair to the offending vehicle. If the consumer only seeks to get their vehicle repaired correctly and keep it, this can be an effective way to get assistance. If they want to take advantage of a “lemon law” claim, having the defect repaired again can turn out to diminish or remove a consumers basis to enact a claim under their state’s Lemon Law. Consumers should consider contacting a qualified Lemon Law attorney in their state for legal guidance as to what their rights and potential remedies are in their state for Lemon Law protection.
Complaining to your Dealer – time well spent?
